Back Office Logistics Administrator - Wholesale & Ecommerce

Wholesale · Los Angeles, California
Department Wholesale
Employment Type Full-Time
Minimum Experience Experienced

Company Overview: 

Audrey McLoghlin, founder of Frank & Eileen & Grayson saw an opportunity to reinvent a women’s shirt, for the women of today. With her 10 years of luxury-shirting experience, engineering background, and belief in the power of a personal uniform, Audrey obsessed over the design, fit and fabrics, to completely remake the button-up for us, to fit how we live now.


Position Overview:  

Frank & Eileen is looking for a Wholesale Account Coordinator to support our wholesale partners and team members. The best candidate is well-organized, while being proactive in their approach. They strive to achieve and surpass their objectives within urgent timelines. This position requires a positive professional while responding to requests. 


Responsibilities:

  • Support order release for both wholesale and e-commerce customers to warehouse via ERP software
  • Monitor wholesale pick report daily to ensure orders are shipping within a 72-hour window or less
  • Monitor cancel dates on sales orders to ensure goods are shipped within the ship window
  • Manage and release orders with special instructions or requests from sales representatives
  • Support wholesale order change requests from sales representatives
  • Support major retailer dropship order release, shipping and returns
  • Contact credit card and COD customers for approvals to release shipments
  • Major retailer order entry
  • Distributor order entry
  • Support wholesale teams as needed with any customer related questions including, but not limited to customer maintenance, new account maintenance, releasing orders
  • Communication between sales teams and wholesale customers
  • Assist as needed the E-commerce team with order release and management of pre-orders, back orders and blind returns

 

Skills and Qualifications:

3+ years’ experience in customer service, accounts receivable, or other sales support role in a similar business

Experience using Full Circle or similar software preferred

Organizational and time management skills are essential as well as the ability to multi-task and work on multiple projects simultaneously to meet deadline

Ability to react quickly with a strong sense of urgency

Strong determined work ethic, keen eye for detail and penchant for learning

Ability to juggle multiple tasks while swift to adapt to new projects.

Extraordinary organizational skills

A high level of integrity in all that you do, in and out of work

Ability to collaborate and encourage collaboration among team members

Functions best in a tight-knit community setting

A natural sense of entrepreneurship and a can-do attitude

A positive attitude and a strong sense of accountability in one’s work

Efficiency — Always looking for areas to streamline, improve, and evolve 

 

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

 

*Frank & Eileen/Grayson is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.


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  • Location
    Los Angeles, California
  • Department
    Wholesale
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced